A clear process for changing or cancelling agreed consulting work.
Understand how to request cancellation, what information to include, and how cancellation differs from a refund review.
General approach
Circles Ontario Inc aims to maintain clear communication when clients need to change or cancel an engagement. Please contact our team promptly so the status of the work can be reviewed.
Cancellation requests should be made in writing by email whenever possible so there is a record of the request and the service involved.
This policy concerns agreed consulting work. Any engagement-specific commitments should be confirmed before the engagement starts.
Cancellation Policy
How to request cancellation
Clients who wish to cancel or change a consulting engagement should email Circles Ontario Inc using the contact details on this website. Include your name, contact email, the relevant service or engagement reference and the work you wish to stop.
Request timing
Contact us as soon as you know that your requirements have changed. The stage of work and any commitments already agreed affect how a request can be handled. We will clarify the status of the engagement directly rather than treating the website as an automatic cancellation system.
Work already completed
Cancellation of future work does not automatically create a refund for services already delivered, consultation time already provided or administrative work already completed. Any remaining obligations are reviewed against the agreed scope and the circumstances of the request.
Cancellation fees
Circles Ontario Inc does not impose cancellation fees. Charges for work already delivered or completed remain subject to the engagement agreement.
Billing concerns
If you believe a billing error has occurred, contact us promptly with the relevant dates, engagement details and a short explanation. Do not email full payment card details. Questions about duplicate charges or the status of a request should be raised directly so they can be reviewed.
Confirmation and records
We may request enough additional information to identify the engagement and verify that the request is authorized. Cancellation status and any resulting changes to remaining work will be communicated directly. Sending an email does not itself confirm that cancellation has been processed.
Cancellation and refund requests
Cancellation asks to stop future work. A refund request asks for a review of a payment. These are separate requests and should be described clearly.
See the Refund Policy for information about requesting a payment review.
Need clarification?
If you are unsure which request applies, email our team with the engagement details and explain the outcome you are seeking.
Nothing in this policy removes rights or remedies available under applicable law.
Need help with a cancellation request?
Contact our team with the relevant service information so your request can be reviewed clearly and efficiently.
Email Our Team